Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Allstate

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Allstate reviews | Allstate jobs | Allstate salaries | Allstate benefits
      Allstate interviewsAllstate Senior Customer Service Representative interviewsAllstate interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Senior Customer Service Representative Interview

      21 Feb 2013
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Allstate (Charlotte, NC) in Jan 2009

      Interview

      Interview process was pretty standard - phone interview followed by on-site testing and finally a one-on-one interview with a manager. The last step was a drug test. The only thing I found slightly annoying is the fact that the testing was on-site which I found unnecessary. I was trying to relocate to Charlotte, so I had to make the 6 hour drive twice. They are very serious about your background check after you are offered the job. They literally checked every one of my references, called my current job, my high school and my college. There was one detail from my application that was slightly off (because there wasn't a better option for me to select) and they called and grilled me about it. It ended up fine, but just be sure to be 100% truthful on the application.

      Other Senior Customer Service Representative interview reviews for Allstate

      Senior Customer Service Representative Interview

      29 Oct 2021
      Anonymous interview candidate
      Atlanta, GA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Allstate (Atlanta, GA) in Oct 2021

      Interview

      So far just a modern hire interview where I recorded my answers to questions. My application is still under recruiter review. Hopefully I hear back soon. It’s been about a week now.

      Interview questions [1]

      Question 1

      Tell me a time where you had a difficult encounter with a customer and how you overcame it?
      Answer question