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      Customer Success Manager Interview

      21 Feb 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at AppFolio

      Interview

      Phone interview followed by in-office 2 hour interview a couple weeks later. I met with a couple different managers who interviewed me, and got to shadow a current employee to get a taste of the position.

      Interview questions [1]

      Question 1

      What would you do if a client were to start yelling at you over the phone?
      Answer question
      avatar
      AppFolio response
      7y
      Right on! Glad to have you here at AppFolio and love the positive feedback. We wish you continued success with the company.

      Other Customer Success Manager interview reviews for AppFolio

      Customer Success Manager Interview

      10 Mar 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AppFolio in Jan 2025

      Interview

      James Martinez (recruiter) was very helpful, kind, personable, and he genuinely wanted to help me get the job. However, the rest of the interview process was disappointing and no reflection of his amazing work!

      Interview questions [1]

      Question 1

      Why do you want to work with AppFolio?
      Answer question
      avatar
      AppFolio response
      1y
      Thank you for your time and review. We work hard to ensure that each candidate receives the best possible experience, and will take your feedback into account for future interviews.

      Customer Success Manager Interview

      21 Oct 2024
      Anonymous interview candidate
      Plano, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AppFolio (Plano, TX) in Sept 2024

      Interview

      Two words: EVAN BARNARD!!! I give him 1000 golden stars ⭐️. He’s the most sincere, top tier, honest, genuine, caring RECRUITER you will ever meet!!!! As you know, it is NOT easy finding a great job and it also can become frustrating, difficult and overwhelming. Evan not only was gentle spirit but a high vibrational personality that made you feel so confident and happy! He not only followed up with me constantly but he followed through. YOU DO NOT SEE THIS IN TODAYS SOCIETY! You really have to love what you do in order to be the best for other people. Evan is the epitome of grace and sensitivity. He relates and educates about the job description and breaks them down to a science. Not only did he change my way of thinking during hiring processes but he also gave me a new outlook on life. Even though I didn’t get the job I applied for he encouraged me to keep going and to never give up for what I wanted and deserved. I’m forever thankful for the opportunity to chat with Evan. Whenever I have other interviews now I take Evan’s advice with me. Everyone is not honest and thorough but I’m so glad God introduced me to Evan. I didn’t get that job, but I did gain an angel on earth. He doesn’t know it but he saved my life that day!!! Life can be so hard and just to hear someone speaking joy and positivity into your existence means everything that money or a job can’t buy. Evan thank you! 🙏🏾

      Interview questions [1]

      Question 1

      Name a difficult situation? And how did you handle it?
      Answer question
      avatar
      AppFolio response
      1y
      We are glad to hear that you had a positive experience with AppFolio and we appreciate that you took the time to share your feedback with us. We truly wish you the best in your job search and we hope you will consider us for future opportunities.

      Customer Success Manager Interview

      12 Aug 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      The process took 2 weeks. I interviewed at AppFolio

      Interview

      The recruiters are incredibly nice. They alone will make you want to work for the company. They sell you on the culture, culture, culture. The conversations are eloquent and considerate…. Then you meet the actual people you would work with and it’s so off-putting. The person interviewing the first time, although doing her job, was extra degrading, bland, and judgey during the interview. I ended up interviewing again with this company for another role just to be turned down again. Ugh. The interview felt, again, so unnatural and nit picky. Very one-sided, clicky vibes and not my thing. Honestly it left me not wanting to work for this company or with any of the people I met with. Their egos tied to how “great” the culture is. Didn’t get a good idea of their individual personalities at all. Just ego and had that “I’m better than you”, looking down on you/one sided interview atmosphere. Thankful for the experience but also that I didn’t get the job. 👍🏻

      Interview questions [2]

      Question 1

      How would your current coworkers describe you?
      Answer question

      Question 2

      What is your biggest accomplishment in your career?
      Answer question
      2
      avatar
      AppFolio response
      3y
      Thank you for sharing this feedback. We work hard to ensure that each candidate receives the best possible experience and will consider your valuable feedback for future interviews. Thanks again for your thoughtful response.