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      Support Engineer Interview

      23 Aug 2019
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Atlassian (Bengaluru) in Jul 2019

      Interview

      I Applied for Enterprise Support Engineer role in Bengaluru and the process took over 2 weeks. THe first round was technical round which has series of question from linux, Database and Java Heap and also some scenario based questions. Overall, it is basic questions and they mainly check your troubleshooting skills. I cleared that round and next was F2F interview which has 2 managerial rounds. The first round was with Premium Support Mangers and they would mainly ask you about your previous jobs and why you would like to change from the current role. It is mostly behavioural type of question which you can google and prepare accordingly. Having said, that i felt that one of the interviewer wouldn't let me complete anything as he felt it was not convincing for him. I gave very honest answers but they didn't like it(by the looks of interviewer). He asked about whether I have received any feedback? I started telling good feedback but they wanted to hear about bad one. I started telling about my initial days but they wanted to hear the recent one. Things like this would ruin overall conversation as we as an IT engineers, often make lot of mistakes in the beginning of the career and we evolve over the time. I am having 9 years of experience and over the recent times, I couldn't think of any feedback which had drastically improved in my career but they were keep grilling on same thing. The culture fit interview was not upto the mark and interviewer definitely lacks empathy towards Indian IT engineers . I don't know about other countries but as an Indian, been assigned any work and equipped with proper training, we adapt ourselves in any culture and would never try to break the harmony. If the questions being framed keeping that in mindset, the interview would be breeze for both the sides in my humble opinion.

      Interview questions [1]

      Question 1

      Have you received any feedback? if yes, how it improved in your career?
      1 Answer
      5

      Other Support Engineer interview reviews for Atlassian

      Support Engineer Interview

      31 Mar 2026
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Atlassian (Bengaluru) in Sept 2025

      Interview

      Chill and easy. Interviewer were professional and it was around 1hr of 2 technical rounds each. 1 behaviour Round and last manager round. No HR round. Questions were mostly related to Cloud architecture and Basics of Web and internet

      Interview questions [1]

      Question 1

      What are Rest API and explain different http response code
      Answer question

      Support Engineer Interview

      17 Aug 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Atlassian

      Interview

      Good and fast process. Not very difficult, they offered more money in the end. This was a few years ago so maybe things have changed somewhat. Nothing to complain about

      Interview questions [1]

      Question 1

      Company values and what is important
      Answer question

      Support Engineer Interview

      5 Dec 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Atlassian in May 2024

      Interview

      The hiring staff was pretty proactive. Keep track of every steps and giving possible feedbacks However, got rejected after step before the last one because they accept internal transfer candidate. Which made me feel a bit of wasting of time..

      Interview questions [1]

      Question 1

      What's the approach you would take as an support engineer to help resolving customer's issue.
      Answer question