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      BASF

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      Customer Care Representative Interview

      16 Jul 2015
      Anonymous employee
      Wyandotte, MI

      Other Customer Care Representative interview reviews for BASF

      Customer Care Representative Interview

      7 Nov 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at BASF (Wyandotte, MI) in Feb 2011

      Interview

      5 person interview. 1st with HR, 2nd with two managers, 3rd with two managers. Interview question seemed to be repetitive in a different format by each group. Interviewers very difficult to read. The overall hiring process is difficult, background check was very detailed, the representative required the telephone number and address for my middle school. Seemed a little ridiculous since I was a college grad.

      Interview questions [1]

      Question 1

      How do you handle difficult customers?
      1 Answer

      Application

      I interviewed at BASF

      Interview

      There was a short phone interview to start with the hiring manager and then an interview in front of a panel over a video call. The first interview was very basic

      Interview questions [1]

      Question 1

      Start by telling me about yourself.
      Answer question

      Customer Care Representative Interview

      15 Jan 2016
      Anonymous interview candidate
      Wyandotte, MI
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BASF (Wyandotte, MI) in Nov 2015

      Interview

      1. Online application 2. One way video interview 3. Pannel interview Brought me in for 2 rounds of interviews, only to find out that there were no open positions. It was a continuous recruitment process. I was notified that someone with more experience was hired.

      Interview questions [1]

      Question 1

      Tell us about a time when you could not help a customer?
      Answer question
      1

      Customer Care Representative I Interview

      27 Nov 2015
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BASF (Charlotte, NC) in Sept 2011

      Interview

      Interview was with a panel. They asked several questions each. They were more related to scenerios. They described the position and stated their expectations. I was also able to ask questions afterwards.

      Interview questions [1]

      Question 1

      Have you ran into an issue where a team member did not want to do what they needed to and how did you handle it?
      1 Answer
      2