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      Customer Service Representative Interview

      24 Sept 2009
      Anonymous employee
      Hattiesburg, MS
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 days. I interviewed at Best Buy (Hattiesburg, MS) in Sept 2009

      Interview

      I received a phone call and was asked to come to an Interview at 8:00 on Sunday morning. I accepted and found out it was a group Interview. There were two employees, merchandising and sales and then the manager. They asked us to introduce ourselves, tell us where we were from, and one interesting fact about ourselves. They asked us about 8 questions,the interview lasted about 25 minutes. The questions I remember were: Tell us your biggest weakness and strength, What does world customer service mean to you, Where was the last place you shopped at and why, If both a taxi and a limo were priced the exact same, which one would you choose, Why do you want to work for Best Buy....and etc. At first we went around a line, but then they told us to answer at our own will. They told us they would call us in the next two days, but I received a call to schedule an interview 45 minutes after the group interview. They asked me to come that same day but I had scheduled plans so we planned for the next day. The next day was a 1 on 1 interview with the manager. He asked me questions like : What is a goal you have set for yourself this year and how have you achieved it, Tell me about a time you personal life was going to interfere with your work schedule and how did you handle it, Tell me about a time you dealt with an angry customer and what was the outcome, What is a goal you have set for yourself that you didn't accomplish and how did it make you feel?, Tell me about a project you took part in and how you showed leadership qualities, and etc. Now I have a third interview with the General Manager. Hope I pass.

      Interview questions [5]

      Question 1

      Tell us your biggest weakness and strength?
      Answer question

      Question 2

      What does world customer service mean to you?
      Answer question

      Question 3

      If both a taxi and a limo were priced the exact same, which one would you choose?
      14 Answers

      Question 4

      Why do you want to work for Best Buy? Tell me about a time you dealt with an angry customer and what was the outcome?
      1 Answer

      Question 5

      What is a goal you have set for yourself this year and how have you achieved it? Tell me about a time you personal life was going to interfere with your work schedule and how did you handle it?
      Answer question
      1

      Other Customer Service Representative interview reviews for Best Buy

      Customer Service Representative Interview

      24 May 2026
      Anonymous interview candidate
      Boston, MA
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Best Buy (Boston, MA)

      Interview

      it was a typical process. go to job application, upload details, answer some questions, then was called in for in person interview. pretty laid back. the manager seemed to backfill the role.

      Interview questions [1]

      Question 1

      How do you handle a difficult customer?
      Answer question

      Customer Service Representative Interview

      15 Nov 2025
      Anonymous interview candidate
      Halifax, NS
      Declined offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Best Buy (Halifax, NS)

      Interview

      Very challenging but fair. The interview was very quick. I felt that it was very thorough and asked good quest about customer service, I liked the atmosphere and think it would be a good opportunity.

      Interview questions [1]

      Question 1

      Tell me a time when you had a challenge.
      Answer question

      Customer Service Representative Interview

      15 Sept 2025
      Anonymous interview candidate
      Chicago, IL
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Best Buy (Chicago, IL)

      Interview

      Easy interview process, asked simple questions and allowed me to fully answer them. Asked direct questions that pertained to the line of work and how things would be handled from my point of view

      Interview questions [1]

      Question 1

      What are examples of providing customer service
      Answer question