I applied through an employee referral. The process took 3 weeks. I interviewed at Booking.com (Orlando, FL) in Dec 2015
Interview
At first I got a call and did a brief interview over the phone and followed up by e-mail.
After a week or so I was called again and offered to take another interview on site.
Once I arrived (office at Orlando) I met with one lady who tested my english skills as well as the secondary language skill (which are tricky but I passed both), then I got to shadow a current employee during a phone call she was taking.
They also took me to see the office and break room (which by the way is beautiful)
After this, I was interviewed by two more team members and they asked all of the normal interview questions.
The interview was easy but the last part was lengthy and the room was small so it was a little intimidating.
Interview questions [1]
Question 1
Tell me about a time when you had to provide a solution to a client and iit was successful
Tell me about a time when you failed to come up with a solution
What are some of your weaknesses
Tell me of an experience in which you did not agree with managment
I interviewed at Booking.com (Manchester, England)
Interview
The process was lengthy and competitive. They ensure that you know what you are going into by sharing experiences. A great way to interview and set up potential employees for the future.
I applied online. I interviewed at Booking.com (Tourcoing)
Interview
First contact
Interview with HR, background and motivation
Interview with Customer service manager
Language test, comprehension and spelling
Situational test where you are asked to simulate a call with an upset customer.
Interview questions [1]
Question 1
What would you do in case of an upset customer on the phone
The selection process started with an assessment which is supposed to give a chance to show your practical skills in this particular role. The idea is great but the assessment itself was confusing, there was not enough time to answer all the questions properly and many questions were not even that relevant to the role.
If you manage to pass, you move to the interview stage which is the interview with a recruiter. I had a pretty relaxed interview with a lovely recruiter who said I left a positive impression and she will present my candidature to the next stage (which is an interview with the manager). However, at the end of the same day I received a message that they will not be moving forward with my application with no further feedback. A couple of weeks later I saw the role being reposted again.
Interview questions [1]
Question 1
Mostly just asking about my career path and how my past experiences could be relevant to this role.