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      Customer Service Guest Specialist Interview

      23 Jan 2020
      Anonymous employee
      Vilnius

      Other Customer Service Guest Specialist interview reviews for Booking.com

      Customer Service Guest Specialist Interview

      18 Mar 2020
      Anonymous interview candidate
      London, England
      No offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Booking.com (Vilnius)

      Interview

      This is the breakdown of recruitment steps taken to get the job:Online test-call interview-company info-role playing-physical interview . Going through interview questions for the position you applied for will assist you a lot.

      Interview questions [1]

      Question 1

      Basically behavioral questions
      Answer question
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Booking.com (London, England) in Mar 2020

      Interview

      First you submit online application, then you do online test. They are testing your English language knowledge and other language for which you applied as CS. Also there are some questions regarding the situations in which you can be put in. After that, if you have passed, there is phone call interview. I didn't pass further than the interview.

      Interview questions [4]

      Question 1

      Classic first question: Tell me a little bit about yourself.
      Answer question

      Question 2

      How would you handle difficult customer? If you have an example.
      1 Answer

      Question 3

      What is the difference between good and great customer service?
      Answer question

      Question 4

      Why Booking.com and not other similar companies like Airbnb, etc?
      Answer question
      1

      Customer Service Guest Specialist Interview

      12 Feb 2020
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Booking.com (Toronto, ON)

      Interview

      Applied online through the company's career page and received an online assessment for both languages I applied for, and some real-cases about customer service. A few days later, they call me for a phone screening interview (a bilingual conversation). And as I moved on with this process, they invited me for an in-person interview, which consists of 1) grammar/vocab assessment 2) office tour 3) presentation of booking.com and the position 4) interview with 2 CS managers. I've got feedback in less than 24h.

      Interview questions [3]

      Question 1

      Describe a time when you had to deal with a customer's problem.
      Answer question

      Question 2

      What do you know about Booking.com and the position you applied for?
      Answer question

      Question 3

      If we had the same profile candidate as yourself, why should we choose you?
      Answer question