All the steps during the hiring process went very smoothly. I applied online. Shortly after I was sent an online test about language skills and a real scenario case, which was challenging and interesting at the same time. The day after I got reached by a very kind and professional HR Specialist, who interviewed me on the phone. In the same call, she invited me to join a group assessment for the day after. During the group assessment there was: an initial presentation of both the role and the company, an online language test (both for English and your specialty language), a tricky role-play about a Customer Servicing, and finally an interview with two HR agents. Ultimately, I was called after the weekend by a HR specialist from the Customer Service recruiting team to inform me that I was not chosen this time for the position, as they decided finally to close the hiring process with an internal employee who was being promoted. Even though I was not hired, I am very satisfied and happy about how everything went and, above all, about their genuine professionalism. And that's why I am proud to leave them a great and positive review on Glassdoor!