Convergys
Acquired by SYNNEX
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Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile..
Convergys interview questions
Updated 22 Jun 2024Difficulty
Easy
Experience
Mostly positive
How others got an interview
- 14%In personIn person
- 10%RecruiterRecruiter
- 9%Employee referralEmployee referral
- 5%Recruitment agencyRecruitment agency
- 3%OtherOther
- 1%Campus recruitingCampus recruiting
Interview search
1,211 interviews
Convergys interviews FAQs
- Glassdoor users rated their interview experience at Convergys as 75.8% positive with a difficulty rating score of 2.79 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Technical Lead and Inbound Customer Service Representative rated their interviews as the hardest, whereas interviews for Case Manager and Technical Associate roles were rated as the easiest.
- The hiring process at Convergys takes an average of 4 days when considering 129 user submitted interviews across all job titles. Candidates applying for Associate had the quickest hiring process (on average 1 day), whereas Training Delivery Manager - TDM roles had the slowest hiring process (on average 60 days).
- Common stages of the interview process at Convergys according to 129 Glassdoor interviews include:
One on one interview: 20%
Skills test: 12%
Presentation: 12%
Phone interview: 10%
Background check: 10%
Group panel interview: 9%
Personality test: 8%
Drug test: 8%
IQ intelligence test: 8%
Other: 3%
Here are the most commonly searched roles for interview reports -
- Customer Service Representative(685) ;
- Team Leader(136) ;
- Customer Service Representative II(110) ;
- Technical Support Engineer(72) ;
- Technical Support Representative(72) ;
- Technical Support(62) ;
- Technical Support Agent(59) ;
- Customer Service and Problem Resolution Representative II(49) ;
- Customer Service Associate(47) ;
- Customer Service Agent(43) ;
- Call Center Agent(41) ;
- Customer Service(38) ;
- Sales Associate(37) ;
- Call Center Representative(35) ;
- Tier I Technical Support(32) .