Convergys Reviews | Glassdoor.co.in

Convergys Reviews

Updated 16 October 2018
5,049 reviews

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2.9
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,658 Ratings

5,049 Employee Reviews

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Pros
Cons
  • "Could have spent more time if work life balance would have been there" (in 92 reviews)

  • "Its a call center and you will always have your bad days" (in 172 reviews)

More Pros and Cons

  1. "A perfect place for learning."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Engineer in Gurgaon, Haryana
    Current Employee - Support Engineer in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Good resources for SharePoint, Exchange and On premise

    Cons

    Shift flexibility needs to be looked upon.


  2. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Convergys full-time

    Pros

    Professional work culture with good

    Cons

    Call centre is always frowned upon

  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Pune
    Current Employee - Team Leader in Pune
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than 8 years)

    Pros

    Good work environment and best transport facility

    Cons

    Infrastructure and cafeteria facilities are outdated. Salary structure is towards lower end and pay scales are low

    Advice to Management

    Work on salary packages reconstruction as per competitors


  4. "Nice Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Escalation Engineer in Gurgaon, Haryana
    Current Employee - Senior Escalation Engineer in Gurgaon, Haryana
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Company atmosphere is nice to work , management is co-operative.

    Cons

    It takes long time to get growth.


  5. "Not Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru
    Former Employee - Anonymous Employee in Bengaluru
    Doesn't Recommend

    I worked at Convergys full-time (More than a year)

    Pros

    Cab is the only pro

    Cons

    cafeteria, salary, promotions, incentives, almost everything


  6. "Not good at all working with Comcast process, though Convergys is good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations Analyst in Gurgaon, Haryana
    Former Employee - IT Operations Analyst in Gurgaon, Haryana
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    The transport facility and recruitment team is helpful.

    Cons

    It is a horrible experience working in Convergys in the process of Comcast. Being a semi technical process, management pressurized the agents to make sale and the management is worse. Supervisors and managers behave rudely to the agents and don’t give breaks timely.

    Advice to Management

    Be friendly and take care of your employees otherwise very soon process will be ramp down as because no employees will stay.


  7. "Working culture and environment for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Associate in Bengaluru
    Former Employee - Tech Associate in Bengaluru
    Recommends
    Neutral Outlook

    I worked at Convergys (More than a year)

    Pros

    Good growth for the employees career

    Cons

    Management should look for a flexible process

    Advice to Management

    There should be more transparancy.

  8. "Convergys India Services"

    StarStarStarStarStar
    Former Employee - Talent Acquisition in Gurgaon, Haryana
    Former Employee - Talent Acquisition in Gurgaon, Haryana

    I worked at Convergys full-time (More than 10 years)

    Pros

    Great company to work for. Loved the work I did!

    Cons

    Few things here and there no major issues.

    Advice to Management

    Invest more in people and their development


  9. "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gurgaon, Haryana
    Former Employee - Anonymous Employee in Gurgaon, Haryana
    Recommends

    I worked at Convergys full-time (More than a year)

    Pros

    Perfect company for growth opportunities

    Cons

    There are none means no cons

    Advice to Management

    Be awesome as you are


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Gurgaon, Haryana
    Current Employee - Case Manager in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Salary on time.
    Performance incentives and awards.
    Management.

    Cons

    Fewer growth opportunities.
    Less salary hikes


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