Convergys Reviews | Glassdoor.co.in

Convergys Reviews

Updated 26 May 2018
4,677 reviews

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2.8
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Convergys President & CEO Andrea Ayers
Andrea Ayers
1,514 Ratings

4,677 Employee Reviews

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Pros
Cons
  • Hours may sometimes challenge work-life balance but management encourages you to try to achieve that (in 82 reviews)

  • Its a call center and you will always have your bad days (in 166 reviews)

More Pros and Cons

  1. "Good place to work with."

    StarStarStarStarStar
    Current Employee - Senior Technical Support Associate in Gurgaon, Haryana
    Current Employee - Senior Technical Support Associate in Gurgaon, Haryana

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Very fair management level and good growth opportunities

    Cons

    No meal free meal for the Employee's and no proper management of cafeteria within the co-operate level.

    Advice to Management

    Keep up the good work and keep CIS expanding.


  2. "Great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Gurgaon, Haryana
    Former Employee - Technical Support Engineer in Gurgaon, Haryana

    I worked at Convergys full-time (More than a year)

    Pros

    If you are working in a IT environment then you need to be flexible. No pros.Adjust yourself in the culture and you will be okay.

    Cons

    No cons I see so far.Different people have different views.

    Advice to Management

    Nothing

  3. "Overall work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time

    Pros

    Best place to learn if you are a fresher or 1-2 years of exp. Good option after 2-3 years of work in Convergys

    Cons

    Increments arent good at all.

    Advice to Management

    stop cost cutting.


  4. "Inspirational and motivational place to work and learn technology."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Inspirational and motivational place to work and learn technology.

    Cons

    Shift, Cafeteria should be clean and have some more and healthy options for night shift.

    Advice to Management

    Management is good.


  5. "good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    it is very good overall

    Cons

    it is good on the whole

    Advice to Management

    keep it up and go on


  6. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gurgaon, Haryana
    Current Employee - Anonymous Employee in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Staff is good and atmosphere is good

    Cons

    Canteen is fine cab facility is the best part of it

    Advice to Management

    The rates of canteen is so expensive


  7. "Service Entitlement Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Entitlement Specialist in Bengaluru
    Former Employee - Service Entitlement Specialist in Bengaluru
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (More than 3 years)

    Pros

    Best transport facility and work environment is good

    Cons

    Management is not upto mark

    Advice to Management

    Don't concentrate on cost cutting and needs to treat your employes in good way and need many facilities and encouragement

  8. "Company that waste your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Gurgaon, Haryana
    Former Employee - Technical Support Engineer in Gurgaon, Haryana
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Will be able to learn anything only if you are lucky or buttering people
    I am sure converged is better at other locations, I was in Gurgaon

    Cons

    -Worst transport service, if anyone say it is good then either they live nearby to the office or is a manager or working for transport.
    -Team leaders are unprofessional, management don't care about employees and treat you like street workers.
    -HR here themselves says that nobody stay here for more than a year, and they don't care if you leave.
    -Facilities are less of facilities but like a favour that is of no use.
    -Joined the company thinking that all the things that were told about this company might be just someone opinion and change from person to person, however it was all true.

    Advice to Management

    Please don't care only about you, care about the company as well.


  9. Helpful (1)

    "Technical support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Delhi
    Former Employee - Anonymous Employee in New Delhi
    Approves of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Good work environment , team members are very co operative to each others.

    Cons

    Some people from the Team leader and manager level(some not all), get closer to some guys who are are not even very good in work but they are very good in terms of chamcha giri (like always yes sir, sure sir and such things with the Team leader and manager even they do not try to share their own views or ideas because they fear that if they will suggest something then the TL or the manager will not support him, so always yes sir)

    Advice to Management

    Management should give rights to each and every employee to share their views to grow up the business. Even if the suggestion does not seem to be useful still management should not demotivate the employee at the same time as some the management level people do, they start laughing on any new idea shared by any new employee, they should discuss the effects of that new idea and tell the employee that why his idea is not good. In this way the employee will not be demotivated and will think about something different. If they start laughing on any new idea or suggestion and post rough comments and react in a bad manner then the new employees will never try to share their new ideas which might be useful and benificial later.


  10. "Customer care executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical in New Delhi
    Current Employee - Technical in New Delhi
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Awesome people to work with.

    Cons

    It takes to much time to get to work,


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