I applied for the job on the Saturday, this included scenario questions, employment history, and general information about yourself. I then received a text and email on Monday asking me to call a number and discuss my application further, this was a short telephone interview in which they asked me about my experience, what I thought was good customer service, and what I would do if a customer had a problem. They then said I would hear back via email within the next 7 days. The following Friday I received an email asking me to ring them and arrange a store interview, this consisted of an interview with the restaurant manager and the store manager. Both were really friendly and put you at ease immediately, I even had a complimentary cup of tea. They asked questions about why I want to further a career in hospitality, why I chose Debenhams, what about food service do I like, and told me about further progression opportunities. It wasn’t a difficult interview at all, more of a chat if I’m honest. They said I would hear back within the next week, but the store manager called me that evening and told me they’d like to offer me the job!

I applied through indeed online and then got an email and text message telling me to ring them. I had an over the phone interview which lasted around five minutes. I was then invited for a face to face interview. This lasted around 30 minutes. The woman was really chill and chatty and I wasn’t nervous at all.