I applied online. The process took 1 week. I interviewed at Debora (Jakarta) in Feb 2024
Interview
The interview process for a customer relations role typically involves several stages designed to assess a candidate's communication skills, problem-solving abilities, and customer service mindset. It usually begins with a screening interview conducted by a recruiter or hiring manager to evaluate basic qualifications and experience. Following this, candidates may be invited to a series of interviews with team members or managers, which may include behavioral or situational questions to gauge how they handle customer inquiries or challenging situations.
Interview questions [1]
Question 1
"Can you provide an example of a challenging customer interaction you've had in the past and how you handled it to ensure a positive outcome?"
There are 2 stages, hr interview (phone call) & user interview (online meeting). Both of the interviews last about 30 minutes. Interview conducted in bahasa indonesia. The questions are about past experiences, company business knowledge, excel formulas, strengths & weaknesses
Interview questions [1]
Question 1
Past experiences, company business knowledge, excel formulas, strengths & weaknesses