I applied online. I interviewed at Embassy Suites (Dallas, TX) in Feb 2017
Interview
Must be quick on your feet, able to stand in a single position for entire shift, be the welcome mat to customer complaints and if you did not major in hospitality you are more likely to be hired and subsequently paid much less than your co-worker graduates but still required to perform at the same level.
Interview questions [1]
Question 1
Basic customer service, standing long hours, communication between departments
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.
