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      Extra Space Storage

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      Assistant Store Manager Interview

      21 Feb 2018
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Extra Space Storage (Indianapolis, IN) in Dec 2017

      Interview

      Within a few days after I applied for the position, the interview process began with a 15 minute phone assessment delivered by the District Team Lead. She asked basic questions relating to prior professional experience and qualifications. This led to having an initial in-person interview with her being scheduled at her site. I went to her site and we met alone in the backroom for about 30 minutes and discussed questions related to past experiences (i.e. Have you ever encountered this situation? How did you handle it?) and she gave me a brief overview of what the job entailed. She was very happy with how the interview went and wanted to try and get me in front of the District Manager ASAP, the same day if possible, as he is the one who actually makes hiring decisions. She called him, but he wasn't available at the moment so I left thinking the interview would be scheduled for another day. As I was driving home, I received a call from the District Manager asking if I was still available to meet with him. I was, so I went to his office. He and I spoke for about another 30 minutes about my background and what my expectations for the job were and what I knew about the company/industry (come prepared for that...I did and it went far in giving that good impression that I was motivated to get the position). He and I then discussed pay rate and benefit options available and he described what the next steps in the process would like if the offer was extended. As I was driving home, he called me back and informed me that everything was good to go and welcome me aboard pending successful background check and drug screen. All in all, it was well planned process giving both parties involved check points to evaluate if they wanted to continue in the process to ensure that by the time the offer is made it is one that you both want to commit to.

      Interview questions [2]

      Question 1

      Have you ever encountered a dissatisfied customer? What the situation and how did you bring it to a resolution?
      Answer question

      Question 2

      Have you ever gone above and beyond to provide the best service possible to a customer?
      Answer question

      Other Assistant Store Manager interview reviews for Extra Space Storage

      Assistant Store Manager Interview

      15 Sept 2025
      Anonymous interview candidate
      Woodbridge, VA
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Extra Space Storage (Woodbridge, VA)

      Interview

      AI scheduled the interview but did not connect to manager. I waited on teams 3 separate days for them to straighten it out. After finally going through the entire interview process, I did not get the job.

      Interview questions [1]

      Question 1

      Have I done that type of work before
      Answer question

      Assistant Store Manager Interview

      30 Jun 2025
      Anonymous interview candidate
      Buford, GA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Extra Space Storage (Buford, GA) in Jun 2025

      Interview

      Within the first 5 minutes of walking into the office to meet with the District Manager for the second interview I felt a lack of personal respect coming from him. During the interview his personal phone rang three times, each of which he would pause the interview to view the call but not answer or mute. After each interruption I did my best to continue but it was difficult because he also kept yawning and was clearly uninterested in anything I said. For example in multiple instances he referred to my previous places of employment by incorrect business names despite having my resume in front of him and I also correcting him, making it very apparent that he was not paying attention. I truly could not believe I was being interviewed about my customer service skills while being treated this way by someone who is supposed to be a shining example of good customer service within the company. The only thing that remotely seemed to draw any kind of interest from him was when he learned that I was bilingual. He also didn’t take a single note throughout the entire process, which is unusual based on my experiences of being interviewed. Overall the experience was frustrating and particularly disappointing because the initial interview I had prior to this one (this was the second interview for the position) was an extremely pleasant experience. The lack of respect for me and my time as an interviewee was shocking, I have truly never had an interview experience like this.

      Interview questions [1]

      Question 1

      What does integrity mean to you? Describe how you would approach an upset customer.
      Answer question

      Assistant Store Manager Interview

      28 May 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Extra Space Storage in May 2024

      Interview

      I completed a phone screen interview, process was quick between 15-20 minutes. A few basic introductory questions were asked as well as some more detailed work and experience related questions. I was then offered a second in person interview.

      Interview questions [1]

      Question 1

      Would I be able to work within normal business/office hours?
      Answer question
      1