Extra Space Storage Reviews

Updated 30 Jul 2020

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4.1
80%
Recommend to a Friend
87%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
520 Ratings
Pros
Cons
  • "They claim you can move up in the company but they always higher upper management from the outside(in 37 reviews)

  • "No cons, treated well during process(in 35 reviews)

More Pros and Cons
  1. "Extra Space is a great place to work! The culture is fabulous."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Na-Duar
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 8 years

    Pros

    You get a sense that upper management recognizes the importance of and the contributions made by its employees. Solid opportunities for growth.

    Cons

    I can't think of any significant cons. Perhaps the rapid growth of the company is contributing to a reduction in that family feel that Extra Space once had.

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  2. "Nice company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 
    Recommends

    I worked at Extra Space Storage full-time for more than 3 years

    Pros

    Manager and District manager were very understanding and always willing to help you move up in the company and help you better yourself. They will always offer bonuses and commission to motivate you.

    Cons

    I did not have any problems while working for Extra Space.


  3. "The opportunity for career progression is absolutely here if you’re willing to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Extra Space Storage full-time for less than a year

    Pros

    Great work/home life, set hours, thorough training, excellent management, great office/property work loads.

    Cons

    Typical customer service issues, but not that bad if you have experience in deescalating situations. Sometimes staffing is an issues for the bigger, heavier traffic sites.

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  4. "Good company,"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Crest Hill, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    9:30-6 job with Sundays off. Very relaxed most of the time. Some locations are busy but all the work is str8 forward, no rocket science required. Training pretty easy. Uniform allowance through their website. Easy going. Light sales. Unit discounts for employees 50% for ASM and free unit for managers select unit

    Cons

    Seems like the performance reward system is rigged. Some metric don't make sense and uncontrollable, shouldn't be held accountable. Pay should be better. Health care is expensive, couldn't afford it. At times you feel like company is disconnected with customers, especially those in need.

  5. "Not want they used to be"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Team Lead in Indianapolis, IN
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    Variety of work, some office, some out door. I get 13k steps a days. The job is easy.

    Cons

    The culture is heading in a bad direction and it's clear they no longer care about their employees like they used to. The company is making too many changes too quickly and very quickly flushing their amazing customer service down the toilet. After 6 years, its time to go.

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  6. COVID-19

    "10yrs and LEAVING!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager in New England, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Extra Space Storage full-time for more than 8 years

    Pros

    Regular Schedule, perfect for someone who needs a job

    Cons

    Titled as Management: when did cleaning restrooms, mopping, cleaning anything, customer going down hill fast-- Covid has limited staffing, But rate increases, & screaming customers makes every day stressful.

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  7. COVID-19

    "I am going to hell or getting killed by one of these customers who we are putting the screws too hard"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Bergen, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for more than a year

    Pros

    Social distancing keeps me from having a angry mob disembowel me or getting beaten like its Selma AL

    Cons

    watching. good hard. working people loose everything becaus eof covid. PPD auction and are now back to auctioning off peoples belongings because. I love saying let me speak to D manager and ill get back to you with a terrible offer and No you cant speak to management in fact i must email them . Lord im not middle manning a deal with some person so importsant they dont even have a phone ( i explain they have no phone , no even tough you have given us 20k and had death in your family , your wife lost her job and im just crushing peoples life in the jingle jangle morning . I ffel dirty

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  8. "Awesome Culture & Work-Life Balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 8 years

    Pros

    Awesome operating hours, great culture, growth opportunities.

    Cons

    Nothing at this present moment.

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  9. "Would Be a Great Place to Work if it Weren't for Local Management."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Extra Space Storage full-time for less than a year

    Pros

    Typically Peaceful Work Environment for a Storage Job.

    Cons

    Management from Top Level to the In-Store Management are TERRIBLE. Think of your In-Store Managers like the worst retail Assistant Managers. And the Regional Managers clearly do not care about the in-store employees or the customers at that. Poor Reopening Stratagems even though Extra Space never actually closed like other storage companies. Its just a mess.

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  10. "No place better"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    Flexible work life balance Competitive work environment Supportive coworkers Great pay and benefits

    Cons

    Haven’t run into one yet

Found 1125 reviews