Extra Space Storage Reviews

Updated 3 May 2021

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4.0
71%
Recommend to a Friend
86%
Approve of CEO
Extra Space Storage CEO Joe Margolis
Joe Margolis
602 Ratings
Pros
Cons
  • "The managers are put in a bad spot by upper management to be the bad guys(in 40 reviews)

  • "District manager outsources their work to the store managers and District Team Leaders(in 31 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Great Place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extra Space Storage full-time for more than 5 years

    Pros

    This is a great company to work for. They try very hard to foster a positive work environment. I have had a great relationship with every member of management I have interacted with. The company has a good set of guiding values and when they make decisions, big or small, you can see those values reflected in the decision. They also do something called where every couple years the senior leadership comes and shares a meal with all the employees, district by district, and then you have round table discussions with all of them. It is very cool, and you will often see things you or others discussed at the round table implemented which shows that they listen. You can also submit ideas for change or improvements and many of them end up being used.

    Cons

    You will be asked to convince customers to pay for Customer Protection Plan, (Storage Insurance) and it can be uncomfortable, but it is something the company pushes because it actually protects the customer. I have a unit and actually had to file a claim with my CPP and was glad I had it. Although there are opportunities to move from assistant manager to store manager, moving up from there can be a difficult step and will likely require you to relocate.

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  2. "Extra Space is a great place to work! The culture is fabulous."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in Na-Duar
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 8 years

    Pros

    You get a sense that upper management recognizes the importance of and the contributions made by its employees. Solid opportunities for growth.

    Cons

    I can't think of any significant cons. Perhaps the rapid growth of the company is contributing to a reduction in that family feel that Extra Space once had.

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  3. "development"

    4.0
    Current Employee - Applications Engineer in Surat

    I have been working at Extra Space Storage full-time

    Pros

    company development with you and company.

    Cons

    self-respect to your latest news.

  4. "Very under paid"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for less than a year

    Pros

    Staff members are great Live on site option (rare and might be very under paid bc of it) Districts can be like communities where everyone is there for help and more

    Cons

    Very under paid!! I found out today that multiple store managers who possibly will be, is or won’t be a DTL and is getting paid under $18. With 4 or 5 years of experience with the same company. That is sad. They say they promote within. Haven’t seen that yet. Certain districts can be dry and stale (filled with old people who will take the next step and stay where they’re for years. So people below especially young people don’t want to stay bc of that reason.) Amount of responsibilities you have isn’t that hard but doesn’t come close to what you should be getting paid. Amount of maintenance you do yourself incredible high. You do everything but heavy duty stuff like cleaning units throughly, changing light bulbs, sweeping hallways, sending invoices, reaching sales, KPI numbers and much more. Basically a janitor who does sales and gets under paid. No sick days PTO u start off not even earning half a day. Work 5 days a week if not open on Sunday and hours suck.

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  5. "The grass is still greener here :)!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior District Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for more than 8 years

    Pros

    The backbone of the company is it's culture and values! Innovation/Teamwork/Integrity/Passion/Excellence. Fun environment, awesome teammates and people to work with in all support systems. Multiple ways to grow your career and developmental tools to help you along the way. Always opportunities if willing to relocate!

    Cons

    The job is demanding, but you have to learn how to manage your time more effectively and utilize your resources along the way. It takes some time for you to understand how to be the most effective in your role.

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  6. "Fine pay for a while but growth limited"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Property Manager in Kennesaw, GA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Extra Space Storage full-time for more than a year

    Pros

    Better than normal retail pay, in depth training, impressive software, decent health plan, closed on Sunday.

    Cons

    Limited growth opportunities, poor bonus structure, and uncomfortable pressure to hunt down Google reviews and sell company protection plan.

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  7. "Excellent but need more department career path"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Salt Lake City, UT
    Recommends
    Positive Outlook

    I worked at Extra Space Storage full-time for more than 3 years

    Pros

    People. Culture. Leadership is excellent. Pay is good.

    Cons

    “Goldman Sachs” of the Self storage industry. Good ones and not so great ones get trained up and then get recruited out with ownership options with career growth.

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  8. "Great company to work for overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extra Space Storage full-time for more than 3 years

    Pros

    Management shows a lot of appreciation and care to their employees.

    Cons

    Not enough advancement options for hourly employees.

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  9. Helpful (1)

    "Losing what made them great"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Professional in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Extra Space Storage full-time for more than 5 years

    Pros

    Extra Space used to be a wonderful place to work. Very balanced. The company expected good work, but they also supported their people and did things the right way. That has mostly ended.

    Cons

    As I mentioned, Extra Space has changed a lot as a workplace. They seem to be pushing sheer quantity of work in many departments. Metrics are all that matter, and they're usually metrics that track rate of work--not impact. I don't know if they're trying to imitate Amazon, but that is the kind of change they are making across the board--industrializing every facet of work so they can squeeze all the value they can out of their people. What they're losing in that is the passion and ownership that made their workforce great. Extra Space was a top performing company for years, but they seem to be slipping, and I think employees are beginning to look elsewhere. I see Extra Space having significant retention, engagement, and performance issues down the road. Communication between management and employees is really poor. They're changing a number of departments without explaining anything to people. "Anything" may sound like hyperbole. It's not. Extra Space used to have a wonderful feeling. People were part of a team and did good things together. It was great. Now it feels like an assembly line, where the quota is all that matters. It's a shame.

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  10. "Nice place to get experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager Assistant in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space Storage full-time for less than a year

    Pros

    Good and friendly environment to get experience

    Cons

    Payment is sort of low for the level of responsibility

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Viewing 1 - 10 of 1,269 Reviews

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