I applied online. The process took 1+ week. I interviewed at Fidelity Investments (Covington, KY) in Jul 2011
Interview
Phone screen followed by interview with hiring manager. Customer service based STAR questions.interview process wasn't difficult or very detailed but you must agree to work any shift assigned to move forward in the process.
Interview questions [1]
Question 1
Tell me about a time you provided excellent customer service...