Customer Service Representative applicants have rated the interview process at Foundever with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 6 days.
Common stages of the interview process at Foundever as a Customer Service Representative according to 40 Glassdoor interviews include:
One on one interview: 15%
Phone interview: 15%
Skills test: 15%
Background check: 12%
Personality test: 10%
Presentation: 10%
IQ intelligence test: 8%
Drug test: 8%
Group panel interview: 4%
Other: 3%
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I applied online. I interviewed at Foundever in Nov 2020
Interview
Just an SJT and a telephone interview regarding my suitability for the particular role I had applied for. It was easy and straightforward. and I have learned a lot during the interview process.
Interview questions [1]
Question 1
Tell us about your experience regarding Customer Service?
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.
I applied online. I interviewed at Foundever (Indianapolis, IN) in Mar 2026
Interview
Posting this for awareness and to see if this is typical of the company. I took the time to complete all the pre-interview assessments, etc. I have been stood up twice for a phone interview. After hearing back to schedule and interview initially, I did so. I waited the entire time for the scheduled interview and this time I did get an e-mail two minutes before the interview would have ended letting me know that the itnerviewer was experiencing internet issues. As advised, I rescheduled.
Fast forward to the rescheduled interview. An hour before it, I received an e-mail regarding a test of my internet speed. Completed quickly, test passed and e-mailed right back. It is now an hour after the interview was scheduled to begin, as of yet, I have received no call, no text, or e-mail yet regarding why the interviewer was a no-show.
I truly think my skills and experience would be a great match with the company but if this is how my time is valued, I will look elsewhere. Apologies for the long review but definitely wanted to make job seekers aware.