Customer Service Representative (CSR) applicants have rated the interview process at Foundever with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 40 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 6 days.
Common stages of the interview process at Foundever as a Customer Service Representative (CSR) according to 40 Glassdoor interviews include:
One on one interview: 15%
Phone interview: 15%
Skills test: 15%
Background check: 12%
Personality test: 10%
Presentation: 10%
Drug test: 8%
IQ intelligence test: 8%
Group panel interview: 4%
Other: 3%
Here are the most commonly searched roles for interview reports -
It was fairly easy process , they just asked questions related to customer service mainly behavioural type and then it was just about them explaining me type of position i am going to get
Interview questions [1]
Question 1
Tell me about a time when you handled an angry custome.
It seems like they have... quite a bit of experience, or at least they know the people they want to hire. They make you upload some documents through a webform and after that, do some assessments. I selected a role that didn't have sales in the title, but they did ask me to do a sales assessment activity.
It's all done through a PC, you'll need a webcam. It's not very hard.
Interview questions [1]
Question 1
Typing (words per minute), what would you do in specific situations, a personality test with a Likert scale, "fill in the blank" English assessment, a speak for 1.5 minutes AI assessment
I applied through an employee referral. I interviewed at Foundever (Belgrade, Central Serbia)
Interview
I’ve applied through a referral. The initial contact was a phone call where they asked to me introduce myself in English. They’ve organized an interview after that and I was invited. After that was a test task to respond to a few emails for customers.
Once you apply and your resume meets the requirements, then they give you an invitation. Most time, they might change the resumption date. Once they have a company to service, then they book you for training. If you are able to get through training, then you start the shift.