I applied online. I interviewed at GEICO (Woodbury, NY)
Interview
Online assessment then phone interview. Then asked to come in for multi-tasking/computer simulation. Passed that. Shadowed a team member for an hour, then met for face to face interview. Then met with HR who said I didn't get the job, but they would like to offer me an entry level call center job. I really feel like they did a huge bait & switch. I asked the guy I shadowed how long he had been doing this job, he said 9 months. But, he had certificates from 2015 from Geico. Maybe everyone new to the industry starts in the call center? Really bummed because its 10K less than the job I applied for and an afternoon/evening schedule 4 weekdays and 1 weekend (1-9:30pm/2-10:30pm, etc.) Disappointed.
Interview questions [1]
Question 1
Give example of a time you received constructive criticism from your boss & how did you take it?
I applied online. I interviewed at GEICO (Fort Lauderdale, FL) in Apr 2021
Interview
Fairly Easy, they will ask you situational questions that describe your judgement and will allow, them to understand your rationale in very difficult situations. They describe the role of the position and how you will deal with customers on a daily
Interview questions [1]
Question 1
Tell me about a time that you faced a difficult situation and how did you deal with it?
I aced the computer-based test. It was stuff that I knew from my years in retail. During the first interview, I was told that they could not find a manager for the second interview and excitedly told me if I did not hear from them to call them Friday of that week. That day I was sent a denial in an email and was frankly disappointed that they got my hopes up for a second interview.
I applied online. I interviewed at GEICO (Lakeland, FL) in Aug 2020
Interview
Very long interview process. After applying you are invited to do a personality test and run a simulation program to test multitasking. You are then scheduled to do a phone interview that lasts about an hour mostly focusing on what you would do in hypothetical situations and previous work experience. After this, you are scheduled for a role-play interview online which can be very tricky and definitely the hardest part of the interview process, try to read the documents provided thoroughly and take notes. After that you do a video interview with a hiring manager answering further questions. I took me about 2 weeks but you can theoretically schedule everything in the same day.
Interview questions [1]
Question 1
Give an example of a situation where you had to had to persuade a coworker