I feel like I dodged a bullet on this one, in hindsight. Let me start off by saying what is great about the interview process, because Geico does a thing or two right in spite of my complaints here. The HR representative was kind and courteous, even if their questions were clearly read off of a list, that's just the process. This individual did a fine job, and we got to make a few fun jokes to keep things lively where possible. The female representative during the role play did a fine job as well, and I did find her to be respectful. Both the HR rep and the female role-play representative did a fine job in being timely and reaching out to me at the specified times, and also scheduling me for the next phase promptly each time. But the negatives are pretty overwhelming in regards to the professionalism of the staff, in a general sense. Firstly, the recruiter missed my phone call appointment in the first week. She was still responsive and got back to me quickly after I reached out to her, and we rescheduled it, but that is an issue to be mentioned. Secondly, the role play is putrid, as was Henderson's male interviewer. When I arrived, he rushed passed me dismissively and didn't shake my hand when we met, which is atypical etiquette, and made sarcastic remarks with some regularity. I can't tell you how unpleasant that was, and he was quite rude on the phone too. That's not part of the role-play, that's bad people skills and management, and it really set the wrong tone right away. As for the role play itself, they give you 30 minutes to memorize (by listening to an audio and reading along) how to utilize five-ish forms, learn the claims process in its entirety with no formal training, plan out your daily routes based on a poorly designed map and graph, and go through some scenarios. In the first scenario, you need to go through a basic customer claim and payment. If we were given more time to acclimate to the forms and claims knowledge, then this would be, far and away, the easiest part of the interview. The second part of the role-play has you negotiate with a hard-balling repair shop. Having frame-off restored cars in the past, I have a bit of experience with parts and expenses, but the role-play individual was apparently unwilling to hear these ideas at all, making it a glorious stonewall. This is the hardest part, so think about tactics here. The third part sees you negotiate over the phone in a less tense scenario, and you'll need to interact with customer about their repair afterwards. This part was fine. What bothers me about that role play most is that we can't ask questions once it's started, and it runs a whopping 3.5 hours without a break. That is a long time to leave an applicant hanging out to dry, as many applicants have no experience in this field and may need clarification opportunities at least once. And if you want to make it realistic, those opportunities should be there. And yes, as every other interviewee says, you have a very small desk with all of those forms, making it hilariously claustrophobic in hindsight. If you interview here, you may end up appreciating your own workplace more. I know there were things I could do better, absolutely, and to ignore this would be to diminish the value of my own post here. But I'd rather work for a company that emphasizes proper training and time to learn the materials, rather than a sink-or-swim scenario that few applicants pass. If you don't have a firm grasp of claims concepts from a previous job, just don't bother. It would certainly be nice if they stated that more on the job description.