I applied online. The process took 3 days. I interviewed at GEICO (Lakeland, FL) in Jan 2018
Interview
**You have to pass the phone interview first**
1. You go in and first take a multitasking and a typing test. if you are not good at these, I recommend looking one up online and practicing before you go in.
2. They ask you to sit in the lobby until everyone is done and tell you right then and there if you passed or not. if you didn't pass you go home, if you did well congrats! You made it through the first of many steps in the process.
3. Someone calls your name and you go to talk to someone higher up. They are not technically the hiring managers, they are just someone higher up that asks you a bunch of questions including asking to about times in your life you have had to deal with a customer and how you handled it; etc,
4. If they like what you have said so far they will then ask you if you'd like to stay and do the role play. This is the most nerve racking thing I have had to do, but its okay because they know that most people don't necessarily have any experience on phones. They leave the room and you sit at a desk with a fake insurance company packet telling you everything you need to know about the company, but you only have about 20 minutes to look over. They also have on the desk various fake customer policies that are going to "call in". The person that calls in is the person you just spent 45 mins. with answering odd questions. They try and push you out of your comfort zone and act as rude customers to see how you are in those kind of situations. Its a little awkward and makes you very nervous, just remember that they do that to everyone and keep your cool.
5. If you pass then they ask you if you have time to go and shadow one of the employees on the floor and this is about a two hour process of you just listening in on calls.
6. After the shadowing you go and talk to the actual person that is either going to hire you or not. They look over some notes that the first person took about you and asks you a few more questions. If they want you they will hire you on the spot. If they do not want you they will tell you they will "keep in touch" or "Email you later" and stuff like that.
TIP*** plan a whole entire day for this because it is a LONG process.
When have you had to deal with someone when they were unhappy? What did you do to calm them down? What if you can't calm them or give them what they want?
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?