The process is the same as all the others have said. I applied for the position online. Received and email notification the next day to take an online assessment. Completed that, then took another assessment. Received an email notification for a phone interview, which basically gave details about the position and training expectations. Was then scheduled for another phone interview that same week with the same HR rep. This interview was more about my work experience and situational questions (STAR). A week later received a call to schedule the role play simulation and was advised that I may be asked to stay for an interview following the role play. The role play is what everyone has described. Nothing you can prepare for. Just be yourself, be professional and organize as best you can with all the material. The NEGATIVE I have is that there needs to be more diversity in the people at the Bethesda MD location. Every single person conducting the role plays for 3 different candidates were white males. In my group there were 2 black women and 1 white male. He was the only one asked to stay for an interview. I understand the people conducting the role plays are employed at that location and people naturally want to work with someone like themselves. I saw other Geico employees entering the building and NO diversity at all. This is definitely an area that needs to be addressed. I also overheard as I was leaving the way they interacted with the candidate was more personal and friendly. I attempted to connect during my role play but only blank stares. Otherwise it was the normal interview process.