The process took 1 day. I interviewed at GEICO in May 2010
Interview
Received a phone call and did a quick phone interview, set up a time to come into the office to do a face to face, if i passed the computer tests. The skills test was a joke, and well, the personality test just tells them what kind of a person you perceive yourself to be. Made it through to the one on one interview, nothing special, basic questions. Was then required to do a role playing situation where I was to attempt to sell a car wash service to customers as they called in. Given 15 minutes to review information on 4 pages of paper, then attempt to sell it over the phone. I will not lie about a product, or make up facts about it, which made this difficult for me. I didn't want to exaggerate the service beyond the minimal information which I was given. It may have hurt my chances, but that's the way it goes. I was told that a Hiring Mgr will be calling me in 2-3 days, that was Monday, it's now Wednesday. My phone is attached to my hip waiting on a call. Sure hope I can get it!
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?
