Pre pandemic: After you apply online, you will receive a phone call that serves as a basic interview of questions about your previous work history, if you can work the needed schedule and start date for training, etc. You are set with a day to go in for the main interview. The main interview is truly a long and tedious process in my opinion. They test your typing speed and multitasking abilities with a computer simulation and mock phone calls. There are the more in-depth interview questions. Once you pass those questions, you listen to recorded calls and are asked about them, and whether you are still interested in the position. Then you are taken to a nurse who will clip your hair for drug testing and fill out some additional new hire paperwork.

It took 1 month all together from 4/16/25 to 5/13/25. Pretty lengthy process. Step 1: 30 min behavioral-situational based assessment. The type of assessment they had me take really didn't have much to do with the actual role which was a tad bit frustrating. Step 2: 30 minute interview. Be prepared to know your job history. The recruiter began by discussing the role, training expectations and she asked some behavioral questions. There are 2 role play scenarios. I know I did well in the interview, I was told by the recruiter she would endorse me to the hiring manager however on 5/13/25, I received a rejection letter 2 weeks after the interview (after being told it would take only 1-3 business days to hear back) which is disappointing considering I was qualified and I interviewed well.