Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      GEICO

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: GEICO reviews | GEICO jobs | GEICO salaries | GEICO benefits
      GEICO interviewsGEICO Customer Service Representative interviewsGEICO interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      2 Mar 2011
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      The process took 2 days. I interviewed at GEICO in May 2010

      Interview

      Like everyone who interviews for Geico, I first took their 20 minute little skill test. I went to our local Geico office to take it in the morning. It wasn't that hard, but only about half the people who took the test at the same time as I did, passed. I think it's mostly because of test taking strategies. If you don't work quickly, you run out of time and fail. Because I passed, I was asked to wait, and after about a half hour or so, I did my first interview. It was a standard interview, asking me about difficult situations I had faced at work, and how I resolved them, etc. I did another interview a few days later, with a different person, asking me the same type of questions. Both ladies from both interviews came across as forced friendly... if that makes sense. I interviewed well and was invited to come for the third role playing interview. After that, I was offered a job. However, I don't know about the other Geico offices, but the one where I live has a very high turnover. I spoke to several people who had worked there in the past, and they did not have positive experiences. After doing some research online, I decided the $36K a year starting salary might not be worth it. If I had a better experience interviewing, maybe I would think differently, but everyone I talked to came across as only putting on a happy face. They didn't seem to actually like working there. They kept trying to convince me that the high turnover was due to everyone getting promoted all the time, but that didn't fit with what I head from people who had worked there.

      Interview questions [2]

      Question 1

      Describe a difficult situation with a customer at work that you had to resolve, and what the outcome was.
      Answer question

      Question 2

      Why GEICO?
      Answer question

      Other Customer Service Representative interview reviews for GEICO

      Customer Service Representative (CSR) Interview

      7 May 2026
      Anonymous interview candidate
      Virginia Beach, VA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at GEICO (Virginia Beach, VA)

      Interview

      There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.

      Customer Service Representative Interview

      27 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at GEICO

      Interview

      Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour

      Customer Service Representative Interview

      30 Mar 2026
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at GEICO (Tampa, FL)

      Interview

      It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.

      Interview questions [1]

      Question 1

      1. Tell me a time when you had to deal with a customer and provided empathy?
      Answer question

      Top companies for "Compensation and Benefits" near you

      avatar
      CSAA Insurance Group, a AAA Insurer
      3.9★Compensation and benefits