I applied online. The process took 4 days. I interviewed at GEICO in Jan 2016
Interview
Arrive about 30 mins early. My appoint was at 7:30am. I took a test that test ur typing and muilitybtaskjng. Past that, wait to be interviewed by hr. Sat with hr for about 30 mins answering questions about experience and scenarios. Past that part then you move on to role play. They will give you a packet of paper you have too remember. You have 20 mins to learn it. Then they will call u, three times pretending to be customers. After that the lady call me on the phone again and asked me a few more questions and asked me if I feel like I could do this job, I said yes. Then she told me
They are looking to feel this position asap and that I will here from them via email or phone call in 2-5 days. I take as if I didn't get it. I read that if you pass the role play excerise that u will go too listen too calls on the floor and then the offer you the job. I didn't make it to the last step so I know I didn't get the job. The process is kinda of long and unnecessary.
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?
