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      Senior Customer Success Manager Interview

      23 Aug 2019
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Glassdoor (Chicago, IL)

      Interview

      Definitely one of the most grueling interview processes I’ve gone through in terms of how many people you would meet with, but it goes by quickly! My recruiter Mark was absolutely phenomenal in keeping me engaged every step of the way. He and the team I would be joining made it very easy for me to choose Glassdoor over other offers I had.

      Interview questions [1]

      Question 1

      Some background on previous roles
      Answer question

      Other Senior Customer Success Manager interview reviews for Glassdoor

      Senior Customer Success Manager Interview

      3 Feb 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Glassdoor in May 2019

      Interview

      Three rounds of interviews with detailed feedback on every step, the first was with a recruiter and the next with line manager, other senior managers as well as future peers

      Interview questions [1]

      Question 1

      Prepare & present a kick-off call deck
      Answer question

      Senior Customer Success Manager Interview

      1 May 2018
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Glassdoor (London, England) in Mar 2018

      Interview

      The entire process took less than 4 weeks and communication was great and thorough all the way through - super enthusiastic, transparent feedback, and as an interview process is quite nerve wracking to begin with, receiving an email with the title '#winning!' put a huge smile on my face. There were quite a few rounds: an initial call, next stage call with hiring manager, in person meeting with the team, presentation session to senior management. All in all, it was a great way to get to know everyone in the team and ask sufficient questions about the role and company, making sure it was a good cultural fit. Everyone involved in the hiring process made me feel at ease and was open about the role and company culture, which made it a very positive experience.

      Interview questions [1]

      Question 1

      Can you give an example of when you were in a difficult situation with a client and how did you handle it?
      Answer question
      2