The interview process with the team went very well, from the recruiter to the final stage was positive.
There were 5 rounds (including phone call with the recruiter).
The team was professional, very insightful and transparent.
We had interesting discussions, the questions were situational and behavioural based.
I had a positive experience interviewing with Glassdoor.
Interview questions [1]
Question 1
Q. If a team mate sends a client the wrong information, how will you handle it?
(i)How will you address this to the client?
(ii)How will you give feedback to your teammate?
Thank you for taking the time to share your experience interviewing for our Customer Support team. It's great to hear you had a positive experience and decided to join the team! I'm also pleased to hear that our values of good people and transparency came through in the interview process - they are a major factor in what makes Glassdoor special! - Kira Dewey, Interim Head of CS
Other Customer Support interview reviews for Glassdoor
I applied online. The process took 2 weeks. I interviewed at Glassdoor (London, England) in Mar 2023
Interview
had a truly positive experience. The interviewer, [Interviewer's Name], was incredibly respectful and understanding. They took the time to explain the role and company culture in detail, and were genuinely interested in getting to know me as a candidate. The interview felt more like a conversation than an interrogation, which made me feel comfortable and at ease. I appreciated their approach and would highly recommend this company to anyone looking for a supportive and welcoming work environment.
Thank you so much for sharing your experience with us! I'm so happy to hear your interview felt like a conversation and that you appreciated our international interview process and experience. We wish you all the best in your job search and thank you for considering Glassdoor!
- Cortney Holt, Sr. Manager of Talent
