Hess Express interview questions

It was an online app. I was called in for an interview in a week. Interview questions are basically about your previous employee and Whats your availability. Quick easy process and I was hired in a week.

Management is given a guide to interviewing that is intended to be discreet. It is a two-sided interviewing for dummies document. They ask rather basic questions concerning customer service experience. Some include question on how the employee should act/ react to a disgruntled customer.