Infosys Interview Question: How do u handle an abusive cl... | Glassdoor.co.in

Interview Question

Associate Consultant Interview Bengaluru

How do u handle an abusive client?

Answer

Interview Answer

4 Answers

3

I will apply the procedure LAST.
L- LISTEN the client carefully, to understand wt his/her problem is?
A- APOLOGIES ,then i apologies him for the difficulties which he had faced with our
     services
S- SATISFACTION, then i will make him/her satisfy by providing the solution of the
     problem
T- THANKS, at the end will say thanks to client for giving me a chance to serve himself

manish kumar(manish.khurana9@gmail.com) on 26-Oct-2012
0

simple process said in long or operational way...

but nice one...

but what to say still depends on client...

Ali Ahmad SIddiqui on 26-Oct-2012
0

Hi,

can you please post all of your interview questions???

Thanks...

Ali Ahmad Siddiqui: on 26-Oct-2012
0

i do my best

ashar on 04-Nov-2012

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