Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      IHG Hotels and Resorts

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: IHG Hotels and Resorts reviews | IHG Hotels and Resorts jobs | IHG Hotels and Resorts salaries | IHG Hotels and Resorts benefits
      IHG Hotels and Resorts interviewsIHG Hotels and Resorts Guest Services Representative interviewsIHG Hotels and Resorts interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Marriott International
      3.6★Compensation and benefits
      avatar
      Hilton
      3.6★Compensation and benefits
      avatar
      Ritz-Carlton
      3.7★Compensation and benefits
      avatar
      Hyatt
      3.8★Compensation and benefits

      Guest Services Representative Interview

      3 Mar 2012
      Anonymous employee
      Tampa, FL

      Other Guest Services Representative interview reviews for IHG Hotels and Resorts

      Guest Service Representative Interview

      24 Feb 2017
      Anonymous employee
      Athens, GA
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at IHG Hotels and Resorts (Tampa, FL) in Apr 2011

      Interview

      It was a very well-handled interview. The general manager was very nice and offered me the job right then. Of course, I did have to go through a background check and drug test. Not a problem at all. Smooth sailing.

      Interview questions [1]

      Question 1

      Tell me about a time that you had to break the rules in order to make the guest happy
      Answer question
      Easy interview

      Application

      I applied in-person. The process took 2 weeks. I interviewed at IHG Hotels and Resorts (Athens, GA) in Nov 2015

      Interview

      It touched on the skills that I brought to the table, with emphasis on customer service. The questions were phrased in such a way that you must answer them from a customer service standpoint

      Interview questions [1]

      Question 1

      Greatest Strength
      Answer question

      Guest Services Representative Interview

      27 Oct 2014
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 5 days. I interviewed at IHG Hotels and Resorts

      Interview

      Walk-In Gave the Assistant Manager my resume, and they happened to be hiring. I had previous experience as GSR at the Ramada. They liked I had experience, interview was mainly about previous experience (probably to see how quickly they could get me trained). Got a call next day and wanted to hire me. Training was for 2 weeks. One week check-outs, next, check-ins. Very simple and easy operating system. If you pay VERY closely to details and client information it should be a breeze to you.

      Interview questions [1]

      Question 1

      Funniest work experience... had to stay professional about it but still show personally.
      Answer question