I applied online. I interviewed at IKEA (Baltimore, MD) in Dec 2013
Interview
The interview process was straight-forward and friendly. I was interviewed by two eCommerce supervisors: Tymesha Nettles and Marcus Turner. For my first year and a half, I worked as a Store Service co-worker. I eventually received the eCommerce Chat position.
Interview questions [1]
Question 1
Describe a moment when you had a difficult customer, but they were pleased with your service by the end of the call?