ask you scenarios on deescalating customers and on their products. You have to sell them a product so they see how you are. there is a timed typing test as well. 6 weeks of training after 3 weeks you get on the phone
I applied through a recruiter. The process took 1 day. I interviewed at J. Crew (Lynchburg, VA) in Jun 2011
Interview
Phone screen with recruiter who asked a variety of questions, " Can you tell me about your problem solving skills" One on One interview with a recruiter or supervisor of sales dept., asking questions like, ""Can you tell me a time you had to address an angry or irrate customer", "What type of problems do you like tackling?", offer was made on the spot. Background check had to come back clear before I could start.
Interview questions [1]
Question 1
Have you ever had to deal with an angry or irrate customer?
I applied online. The process took 1 day. I interviewed at J. Crew
Interview
First there was a phone screen with HR. Then invited to the call center. Was first given a written test on a computer to test communication & computer skills. After that, HR conducts a 1 on 1 interview. Job was offered on the spot.
Interview questions [1]
Question 1
"Sell me this item." Then you are handed an item, sweater, shirt, etc. and asked to describe the merchandise in a positive light.
Super friendly. Do your research and practice practice practice. Just be prepared and you'll do well. They want to know you and how well you fit into the team.
