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      Kohl's

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      Associate Interview

      9 Nov 2011
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Kohl's in Oct 2011

      Interview

      I did a walk-in to ask if they were hiring and to turn in a resume. The store manager told me they were hiring for the season and that I could apply online. I told her I would apply online later that day and turned in a resume. They called me within a week for an interview. They did not say, but it was a group interview. My interview was at 3pm and about 7 candidates showed up. The interview questions were exactly as the ones posted on this website; however, the store manager did not ask the hard questions. She asked questions about customer service and behavioral situations. The group interview may seem really formal because the manager shoots a question and candidates take turns answering one by one. My advice would be for you to break that formality any way you can, and show enthusiasm. Do not show up with things-to-say memorized, instead show up prepared to have a real conversation about what type of worker you are. And keep in mind that what you say is not as important as exuding that you are a likable, agreeable, confident, positive person.

      Interview questions [5]

      Question 1

      What does customer service mean to you?
      Answer question

      Question 2

      How would you handle an angry customer?
      Answer question

      Question 3

      What do you think about showing up to work on time?
      Answer question

      Question 4

      Name a time where you exceeded beyond your responsibilities.
      Answer question

      Question 5

      What would you do if a customer asked you something about a product from another department in which you know nothing about?
      Answer question

      Other Associate interview reviews for Kohl's

      Associate Interview

      19 Jun 2025
      Anonymous interview candidate
      Grand Prairie, TX
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Kohl's (Grand Prairie, TX)

      Interview

      It was easy and simple. Only 1 round and then offer sent through email. Should we easy to answer questions if you look into the company. Not hard at all

      Interview questions [1]

      Question 1

      What is your current availability
      Answer question

      Associate Interview

      18 Mar 2025
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Neutral experience
      Average interview

      Application

      The process took 1 week. I interviewed at Kohl's (Phoenix, AZ)

      Interview

      This is a group interview with about 5-6 people also being interviewed. There is usually 2 people interviewing the group. It is just one round of interviewing. Could be a little intimating if you haven't done an interview before

      Interview questions [1]

      Question 1

      How do help a customer if you don't know the answer?
      Answer question

      Associate Interview

      21 Oct 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Kohl's

      Interview

      The interview process was very easy and smooth. Mostly behavioral questions about how I handle customers and difficult situations. The overall experience was great and was on the easier side of the previous interviews I had done prior.

      Interview questions [1]

      Question 1

      How do you handle difficult customers?
      Answer question

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