Lloyds Banking Group Customer Service Interview Questions

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Customer Service Interview

24 Jan 2023

Anonymous interview candidate

Manchester, England

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at Lloyds Banking Group (Manchester, England) in Jan 2023

Interview

online test and then an online interview, the online test is quite simple, but the online interview is all about situational questions which i think is a little bit difficult.

Interview questions [1]

Question 1

tell me a time how you deal with a risk

Answer question

Other Customer Service interview reviews for Lloyds Banking Group

Customer Service Interview

22 May 2026

Anonymous employee

Edinburgh, Scotland

Accepted offer

Positive experience

Average interview

Application

I interviewed at Lloyds Banking Group (Edinburgh, Scotland)

Interview

Ask you questions on experience so far and what makes you a good candidate for the role, they also provide training but you need to align to the values trust sustainability and boldness

Interview questions [1]

Question 1

Past experiences and what I’m currently doing

1 Answer

Customer Service Interview

27 Oct 2024

Anonymous interview candidate

Declined offer

Negative experience

Average interview

Application

I applied online. I interviewed at Lloyds Banking Group

Interview

Was 2 stages telephone and face to face with team leaders. They were asking questions very quick and I didn’t understand. They were writing as I spoke. Didn’t really seem interested in my answers

Interview questions [1]

Question 1

Why do you want to work here

Answer question

Customer Service Interview

8 Aug 2024

Anonymous interview candidate

Warwick, West Midlands, England

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at Lloyds Banking Group (Warwick, West Midlands, England) in Jul 2024

Interview

The interview process was fast after the application got an email after a few days to write an online test and after days got an interview invite but it looked like they already had a candidate in mind they also gave feedback fast

Interview questions [1]

Question 1

1. About core values boldness, trust, inclusivity etc 2. what do you do for fun 3. Role play where they are customers and they tell you to greet them like a customer service personnel

Answer question