I applied online. The process took 3 weeks. I interviewed at Lush in May 2017
Interview
Basic CV and cover letter application - and then if successful, you'll be invited to a group interview. Dependent on the store - the group interview could consist of around 25-55 interviewees. You have to undertake numerous group activities, and do some solo-presenting. If you are successful, you'll be invited to a trial shift. This won't consist of many 1-1 questions, you'll mainly just be put onto the shop floor. It does feel like being thrown in at the deep end a bit - I suggest doing some product research so you know what to talk to customers about. Demo lots of products, if appropriate, in your consultations.
Interview questions [1]
Question 1
'Please sell me this item.' (It could be a mop, or a bucket etc)
It was a group interview, very unconventional, hands-on, and activity-based, teamwork. They expect you to know their company values and ethics, which will carry over to your role. It was very relaxed and they made me feel very comfortable and heard.
I applied online. I interviewed at Lush (London, England)
Interview
Was offered an interview and it was fairly casual - in the cafe, and it only lasted around 45 minutes. Pretty much immediately after I was offered a trial shift, and I went and it was kind of horrible because we didn’t know anything about the products, and it also wasn’t very busy so it felt like we were competing with each other to get a customer’s attention, only to not even be able to give them proper information and just have to guess. It was a bit embarrassing and we didn’t get paid either, but we got a free shower gel. I found out I got the job on the way home from the trial shift.
I applied in-person. I interviewed at Lush (Cardiff, Wales)
Interview
Onboarding session and then a practice shift which involved you sitting customers down and demonstrating products on them. Lasts around an hour, and it’s done in groups of trial shifts.
Interview questions [1]
Question 1
What my availability was and if i could work 3 days a week.