I applied through the website and was contacted less than a week later by Kelly on the recruiting team. She scheduled a 15 minute intro call to chat with Tatiana about my background two days later. At the end of the call, Tatiana invited me to an onsite interview the next week. During the onsite interview, Lindsey, another member of the recruiting team, provided a great presentation of the company's values. From there, we had a small group exercise with other candidates. Next were the speed dating interviews with other members of the Customer Experience Team. These interviews were very casual and fun, and getting to speak with people in the company was helpful! After the interviews, I was sent an email to complete some "Homework." I was given two mock emails to respond to as if I were a Customer Experience Associate for Lyft. After completing the emails, Kelly invited me back for more onsite interviews a few days later. During my second round of interviews, I was given two scenarios to follow up with via phone. This was the most nerve-wracking part of the process, as I was not familiar with the policies or procedures. I was assured that was fine and understood, and they just wanted to see how I matched the tone of the customer and if I was able to provide a creative solution to their issue. Next, I met with a Customer Experience Team Lead and answered questions about my resume. I was asked about positive and negative feedback experiences, as well as specific questions about my former roles. The next Monday, I received a call from Kelly with an offer! It was such a great interview experience, and I'm beyond excited to become a part of the Lyft team!

The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.