Lyft Reviews

Updated 7 May 2021

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4.0
70%
Recommend to a Friend
83%
Approve of CEO
Lyft CEO Logan Green
Logan Green
475 Ratings
Pros
  • "Lyft allowed me to work flexible hours when I wanted to strive towards my passions after graduating college(in 140 reviews)

  • "Lyft provides a flexible schedule(in 115 reviews)

Cons
  • "You might meet some rude and weired passengers(in 240 reviews)

  • "15% off Lyft rides for employees(in 233 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great company with a mission"

    5.0
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Awesome place to work. Fantastic coworkers.

    Cons

    None I can think of

  2. "Community Associate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lyft

    Pros

    Good pay, genuinely helpful management, full benefits

    Cons

    Deal with irate drivers very often.


  3. COVID-19
    Helpful (1)

    "Good effort"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Nashville, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Lyft full-time for more than 3 years

    Pros

    Lyft is a fun company to work for and does a good job of getting employees to buy into their relaxed tech-corporate culture. They're great at making building an inclusive and diverse atmosphere where you feel comfortable being yourself. No dress code, lots of snacks and drinks, great benefits and perks with a cool office and they seem to genuinely be trying to create a healthy work-life balance.

    Cons

    Some of the upper management can be out of touch with their lower level employees and at times make bottom-dollar decisions that seem un-transparent and directionless to their subordinates instead of what's best for their workers. Even before the pandemic they were already cutting costs and benefits that made the company less appealing and the pandemic only accelerated that. Corporate politics became more and more present in my 3+ years there which interfered with my own development and career progression.

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  4. Helpful (1)

    "A Company Built on Community Has Lost Its Way"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Program Manager in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lyft full-time for more than 5 years

    Pros

    I had the pleasure of working with some of the most genuine and intelligent people. Many of my closest friendships were formed there. I was able to continually learn from others and work on some interesting technologies and problems. I had the opportunity to work on many teams and roles over my tenure.

    Cons

    Long hours and complete availability was expected. There was constant arguing and raised voices in meetings. These meetings were three times a week, involved over 15 senior team members, and were generally a waste of time and exhibitions of talking over the one two women in the room. Transparency from executive leadership seems to disappear as the years went by. Regularly in all-hands meetings, questions the team didn't like were skipped in the queue despite many upvotes. Lastly, the company was founded on the idea of community and taking care of each other. Fast forward nine years and they are doing everything they can to avoid supporting the people generating the wealth of the executives. To go one step further, spending millions of dollars on a campaign leading consumers along about preventing fare increases only to raise prices afterwards without having to pay the benefits. Could you be any greedier?

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  5. Helpful (1)

    "Fun, dynamic company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Copywriter in San Francisco, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Lyft full-time for more than a year

    Pros

    Working at Lyft was a great experience. Flexible, great work/life balance. Friendly, fun and supportive culture. Very inclusive. Committed to social justice issues. Free lunch and great snacks (pre pandemic ).

    Cons

    Too many reorgs Revolving door in marketing Felt uncomfortable with amount of resources the company put toward Prop 22—especially on the heels of mass layoffs

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  6. "Growing to be better"

    5.0
    Current Employee - Electrical Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time for more than 3 years

    Pros

    - Leadership on Bikes and Scooter team improved a lot - Great pay and Hybrid work policy for hardware engineers - Wear lot of hats and ship products. Meaningful work

    Cons

    - Design churn, no core hardware competencies - Not a good place for new engineers to learn - Schedules not paced right. Compress into 60+ hour weeks with midnight releases, then nothing for the next week.

  7. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director, Head of Legal Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Very people centric; excellent benefits, work/life balance; focus time blocks (no meetings)

    Cons

    No cons that I can think of.

  8. "New hire for Lyft"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Approves of CEO

    I have been working at Lyft full-time for less than a year

    Pros

    Good company culture; good benefits; Abundant resources

    Cons

    No 401k match; stock volatile

  9. Helpful (2)

    "Poorly aligned company, lack of proper resourcing and direction."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Lyft full-time

    Pros

    Strong brand, many people motivated by the mission

    Cons

    Senior execs had become disconnected from employees and mission, constant attempt to copy Uber rather than innovate. Fundamentally many empolyees are unmotivated to help and work collaboratively as everyone is always behind the 8 ball in terms of their own projects and initiatives due to a lack of goal orientation and resourcing.

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  10. Helpful (1)

    "Lyft We Can DO Better!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Neutral Outlook
    Approves of CEO

    I have been working at Lyft full-time

    Pros

    Vision and Mission of the Company Cross Functional work experiences Employee first culture ( work/life balance, engagement surveys, benefits, mental health first) Compensation/benefits

    Cons

    Senior Leadership (Nashville) Inexperienced workforce who arent open to change Cliques No real Career development for lower level positions Diversity: Nashville office culture mismatch with SF (diversity)Top positions in Nashville look like the South, moving to Nashville may have been a great cost savings but it comes with issues. Now living in the South, I was optimistic about the changes Lyft could bring but when you hire from that same pool, you see it happening. We arent winning...they are. Maybe we should have picked a better Southern state that is tech savvy and more diverse like Georgia (ATL), Texas (Houston/ Austin/Dallas), NC (RDU or Charlotte).... All of these are also college heavy and could get us the savings we need. Not to mention Nashville is expensive for what you get and we have a bunch of inexperienced people doing critical work.

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