Three-step process: (1) Originally, a brief phone interview with the hiring manager. Simple questions (tell me about yourself, why are you interested in the job, etc.). (2) Had an interview with two Guest Service Representatives (maybe they were team leaders or supervisors, but not manager). All STAR questions... probably 6-8 of them; (3) Met with the manager for a VERY brief interview... asked some follow-up questions from my resume, and then offered me the job and had me take a drug test.

It was a pretty quick and straightforward process. I applied online, and I had an interview a week later. I went to the interview, did my background check, and a week later I got hired and started my onboarding process.