I applied through a staffing agency. The process took 5 days. I interviewed at Marriott International (Charlotte, NC) in Jul 2011
Interview
When you arrive, you will meet your selection board (usually two or three people, including the supervisor of the position and a representative of Human Resources). The team leader will tell you what to expect, and will explain that the board will be recording your answers for later review. Don't let this recording process distract you—it’s a normal part of the interview and necessary to make a complete assessment later on.
Interview questions [1]
Question 1
“What would you do if you were offered a better job with better pay in the next year? Would you just leave us?”
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
