Glassdoor users rated their interview experience at Merchants as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Call Centre Agent and rated their interviews as the hardest, whereas interviews for Call Centre Agent and roles were rated as the easiest.
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Very straightforward and to the point. The interviewer was very relaxed and I was able to express all my skills and knowledge. As I was nervous since it was my first proper interview but the interviewer managed to calm me.
I applied online. The process took 3 weeks. I interviewed at Merchants (Pretoria, Gauteng)
Interview
It was easy to apply on the career site , however the interviews are onsite which was not the most convenient. The interviewers were friendly and asked relatively easy questions
I applied through a recruiter. The process took 2 weeks. I interviewed at Merchants (Johannesburg) in Mar 2022
Interview
Assessment,typing speed and customer service assessment,after that you get called for an interview,you’ll write another assessment,after that you’ll do a panel interview, then you get called If you receive an offer.