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      Nordstrom

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      Customer Service Specialist Interview

      13 Oct 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Nordstrom

      Interview

      Applied online, had phone interview the next day, then the following day came I into the store for an interview and training began shortly after. Very quick and smooth process.

      Interview questions [1]

      Question 1

      Do you have any experience in customer service?
      Answer question

      Other Customer Service Specialist interview reviews for Nordstrom

      Customer Service Specialist Interview

      30 Aug 2019
      Anonymous employee
      White Plains, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Nordstrom (White Plains, NY)

      Interview

      Very smooth, easy going. First I had a phone interview, 2 weeks later I had an in store interview. Store manager is very sweet. Nothing out of the ordinary. Very big on customer service.

      Interview questions [2]

      Question 1

      Are you customer obsessed?
      Answer question

      Question 2

      Are you willing to go the extra mile?
      Answer question

      Customer Service Specialist Interview

      31 Mar 2019
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Nordstrom (New York, NY) in Mar 2019

      Interview

      Easy process! Completed the application via LinkedIn, a few days later I received an invitation to complete a video interview via hirevue. The questions were simple retail experience questions. Lasted about 20 minutes. Completed the virtual and a few days later I received a email inviting me to a phone interview follow-up on Friday. The recruiter was very nice, informed me more about the position. She asked me multiple questions like a what would you do in this situation. The following Monday I got a phone call and received a offer letter.

      Interview questions [1]

      Question 1

      How would you handle an angry customer who's order was lost and the item that was ordered was no longer available?
      Answer question