Two interviews over a few weeks. Asked questions about customer service ability and gave example scenarios of difficult customers where you have to explain how you would respond. Online interviews through zoom typically.

The virtual component was done with Hirevue, I believe. Remember to show up on time, dressed appropriately, just like you would for an in-person interview. Since you'll be asked to record yourself, you can practice answering the question several times before you get the take you're most happy with. Overall, it wasn't harder or easier than in-person, just different.