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      Pivot Cycles

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      Customer Service Representative Interview

      16 Jun 2022
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Pivot Cycles (Tempe, AZ)

      Interview

      There were 2 phone interviews (approx. 1 hour each) followed by a 5-6 hour in-person interview. This felt like overkill for a position the management team even calls "entry level". The in person interview was with multiple folks from the sales/accounting department but each person ended up asking nearly the exact same questions. This quickly became exhausting though each person was very friendly. I feel this process could be more efficient moving forward with regards to time spent in interviews.

      Interview questions [1]

      Question 1

      What do you believe is your 5 year professional trajectory and can you commit 3 of those years at least to Pivot?
      Answer question

      Other Customer Service Representative interview reviews for Pivot Cycles

      Customer Service Representative Interview

      8 Mar 2019
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Pivot Cycles

      Interview

      A couple phone interviews, and then an interview at HQ. the phone interviews went really well and the employees were incredibly personable. However the interview at HQ had this awkward, informal yet distant vibe and took close to 6 hours. It wasn’t difficult by any means, they just kept sending different people out to ask me the same questions about the company. Even after this whole process, the company didn’t have the courtesy to reach out and tell me that I did or did not get the job.

      Interview questions [5]

      Question 1

      How proficient are you with the mechanics of bikes?
      Answer question

      Question 2

      What is your learning style?
      Answer question

      Question 3

      Where do you see yourself in 5 years?
      Answer question

      Question 4

      Why do you want to work for us?
      Answer question

      Question 5

      What do you want to be compensated at?
      Answer question
      1

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