I applied online. The process took 2 months. I interviewed at Princess Cruises in Oct 2010
Interview
There was an initial skills test that was quite easy covering linux, windows, and POS knowledge. All questions asked were extremely basic. The phone interview was mostly a personality interview where they made sure you were independent and were able to think about serving the customer to the best of your abilities. There were some basic scenarios that were given about computer issues that had no correct answer. They mostly wanted to see how you could think through a problem.
Interview questions [1]
Question 1
If there were three emergencies at the same time which would you handle first?