The process started with an online application where I had to submit my resume and cover letter. I found the platform user-friendly and the instructions clear, which made the application process smooth. After a few days, I received a phone call from an HR representative who conducted a preliminary screening. This conversation was professional yet friendly, which made me comfortable and interested in the potential opportunity.Following the phone screening, I was invited to a first-round interview, conducted virtually due to current circumstances. The interview was structured and included both behavioral and situational questions. The interviewer was amicable and made a point of not just assessing my skills but also explaining the company's culture and the specific responsibilities of the role.
Interview questions [1]
Question 1
Can you describe a situation where you went above and beyond for a client?
A short HR phone screen followed by an in-person interview with two branch managers. It involves behavioural questions and questions about specific experiences on the resume. There might be a role playing element in the in-person interview.
Interview questions [1]
Question 1
Why RBC? Why this role? What's the one time you went above and beyond to ...?
the interview is easy. 1st with HR, 2rd with a branch manager. Most questions are behaviour questions and experience related to customer services and sales. The interview is quite quick, just 15-20 minutes
Interview questions [1]
Question 1
Do you have sales experience?
Tell me about a time you deal with a frustrated client
The interview includes 2 rounds: 1st round with HR, 2nd round with branch manager. You need to have IFC certificate for the position, but actually they don'r use this one
Interview questions [1]
Question 1
background for 1st round, and behavior questions for 2nd round