I was contacted by a Recruiter who brought me into Concurs recruitment process which was very smooth. The first step was a phone interview with a Product Manager, where we talked about my previous experiance and how it would fit. The next step was planned to also be a phone interview, but this was changed to be a personal interview. I met with 2 project managers and the hiring manager. Here we talked about how I would react in certain customer situations. A couple days after the interview they made an offer which I accepted. Both interviews were really pleasant even though they both took roughly 30 minutes longer than scheduled It was a great interview process and all the people I had an interview with were great to meet with.