Customer Service applicants have rated the interview process at Santander with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.6% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Santander as a Customer Service according to 1 Glassdoor interviews include:
One on one interview: 100%
Here are the most commonly searched roles for interview reports -
I interviewed at Santander (Bradford, Yorkshire and the Humber, England) in Jul 2023
Interview
I applied online through their website directly and had to submit my CV and answer a few questions about my experience. This process didn't take too long and was quite brief. I was then sent a HireVue interview request within 3 days of submitting it.
Detailed and precise. The interviewer was very supportive, positive and engaging. There were no negatives and usually they allow you to take your time to gather your thoughts and answer the questions. All together I've had a great experience so far.
There was an online questionnaire test which took around 20 minutes, if it was passed it would the. be followed by group interview before an individual one in the same day. Conducted by the team managers.
Interview questions [1]
Question 1
they did a role play telephone call where you had to handle queries
In person interview with a manager and a supervisor. Lasted around 40 minutes and was fairly casual. I dressed in a suit and that seemed appropriate. The role was was centred around teamwork and working well will customers to assist them.