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      Support Advisor Interview

      3 Dec 2020
      Anonymous interview candidate
      Toronto, ON

      Other Support Advisor interview reviews for Shopify

      Support Advisor Interview

      21 Jun 2024
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify (Toronto, ON) in Nov 2020

      Interview

      The initial interview with a recruiter was very laid back, more like a conversation about everything I've done in life since high school. Not sure why they ask you to submit your resume if they don't bother reading it. Don't even waste time crafting it for this position, make sure to spend more time responding to the questions they ask you to submit, that's what they really read. The technical interview was not hard, I just had a bad interviewer. He was like a robot copying and pasting his feedback to me from a template (I am assuming, cause feedback came in blocks on the chat, that for sure he didn't have the time to write). They talk about empathy and having personalized conversations, while this guy showed none of the above. I had friends going through the interview process at the same time as me, and they had a completely different experience. They had real-time feedback. As some have mentioned, you have to really dig deep into their platform, FAQ, and Youtube videos. I was willing to put up with the salary (very low), so I could work for Shopify. After experiencing their interview process, I think I'm better off.

      Interview questions [1]

      Question 1

      How do I set up free shipping for my local customers?
      Answer question
      1
      avatar
      Shopify response
      5y
      Hello, there. Thank you for sharing your feedback. I’m sorry to hear that you had a negative experience in your interview with Shopify. Before an interview is booked, our recruitment team will review each candidate’s resume to see if they are a good fit. After reviewing a resume we would then book the candidate in for an interview. The Life Story portion of the interview begins with open ended questions so that we can learn more about your experiences. We are looking for candidates to share organically what they feel is important for Shopify to learn about themselves. This holistic approach let’s us understand your experiences, what drives you, what makes you passionate and how we can align together. The technical portion of the interview process is designed to be more of a role-play to allow you to learn about the channels and challenges you might experience when in that role. I am sorry that you found this portion robotic, I’ll be sure to deliver this feedback to the appropriate team for you. Thank you again for the feedback. We will be sure to take it onboard for future interviews. We’re always looking for ways to improve the interview process for future candidates.
      Positive experience
      Difficult interview

      Application

      I interviewed at Shopify (Dublin, Dublin)

      Interview

      La entrevista incluye una llamada telefónica para conocerte, una entrevista propiamente dicha por videoconferencia, una entrevista técnica en la que tienes que realizar el trabajo y, en ocasiones, una última charla con la persona que sería tu jefe.

      Interview questions [1]

      Question 1

      Las preguntas suelen ser sobre el propio producto, por lo que es buena idea hacerse una tienda en la plataforma unos días antes para saber cómo funciona.
      Answer question

      Support Advisor Interview

      21 Jan 2024
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      Lengthy but well explained and scheduled interview process comprising of writing example emails, taking live chats and addressing a call. They give you the tools needed to prepare but it is stressful.

      Interview questions [1]

      Question 1

      If I was a customer and I wrote in with "x" question, can you share what you would respond?
      Answer question

      Support Advisor Interview

      19 Nov 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify

      Interview

      Technical + life story - two interviews one where you describe stuff about yourself and then a skill testing technical interview with chats and phones to test what you'd be doing in the role

      Interview questions [1]

      Question 1

      please tell me about yourself
      Answer question