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      Customer Support Advisor Interview

      16 Mar 2021
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Support Advisor interview reviews for Shopify

      Customer Support Advisor Interview

      13 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at Shopify in Oct 2020

      Interview

      The background interview was very nice. The technical interview (Gauntlet) was extremely difficult especially the chat part. The questions were pretty weird considering they were not related to the app at all and you had to dig deeper in order to find them. You also have to nail all three, Phone, Chat and Email which is very nerve-wracking. No making up for any mistakes you make. Definitely would not recommend to anyone. The interview itself reflects on how stressful of an environment it would be and no amount of money should subject anyone to these levels of stress.

      Interview questions [1]

      Question 1

      What is your story? (1st round background interview)
      Answer question
      1

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify

      Interview

      Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.

      Interview questions [1]

      Question 1

      Teach us how to do something, showing your process (i.e. a hobby).
      Answer question

      Customer Support Advisor Interview

      28 Jul 2023
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Galway)

      Interview

      Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.

      Interview questions [1]

      Question 1

      Discuss your Life story Gauntlet - Test chat and test call
      Answer question

      Customer Support Advisor Interview

      29 Jun 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022

      Interview

      The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position. After that I was invited to a technical interview which consisted of 2 chats and a Email. Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation. The whole process took about a month

      Interview questions [1]

      Question 1

      How do you add custom code for a packaging slip template
      Answer question